As consumers we don’t always care about a products warranty. Most of the time we forget about them, or don’t even bother with them. Some are worth reading, and following, especially when its a big ticket item like carpeting. New carpet costs thousands of dollars and so when you get that plush new carpet installed, you want to keep it in good condition. We compiled a list of the things which void those carpet manufacturer warranties. So you can save thousands of dollars long term. The below information is from 4 major carpet manufacturers and includes links to their warranties if you wish to research further.
Brands produced: Bliss, Beaulieu, Coronet, Hollytex
Type of Warranties: Limited
What Warranty Does not cover: As stated in the warranty above, All methods not considered “Hot-water extraction” are in violation of the warranty. Which means that Beaulieu may hold you responsible for repairs or replacements of your carpet.
Brands produced: ClearTouch, ClearTouch Platinum, EverTouch, Ansonylon, Caress by Shaw Floors
Type of Warranties: Lifetime, some Limited
What Warranty Does not cover: Rotary Machines, Dry Steam, and other processes not approved by the CRI and IICRC. Which means that “Cleaning by other professional services may result in damage that will not be covered by your warranty.” which means you get stuck with the cost of repairs.
Brands produced: SmartStrand Silk, SmartStrandUltra, SmartStrand All Pet, Wear-Dated Nylon, StainMaster Carpet, UltraStrand, Wear-Dated PET, EverStrand, ForeverFresh, PermaStrand/PermaStrand XtraSoft, Mohawk SmartCushion
Type of Warranties: Mostly Lifetime
What Warranty Does not cover: Cleaning processes that are not “hot-water extraction”.
Brands produced: Crystal Stitch, Hardanger
Type of Warranties: Limited
What Warranty Does not cover: All methods that are not sanctioned by the Carpet and Rug Institute.
Conclusion of Carpet Manufacturer Warranties
We can all conclude that, in terms of carpet cleaning, there is one method that every manufacturer favors. Don’t risk voiding your warranty. If a problem arises, the manufacturer will require proof of the cleaning and the method used. If that proof isn’t in line with what they require, they will most likely decline your claim. Which would be frustrating, but if you were them, would you want to pay to replace something that wasn’t taken care of properly.
Carpet manufacturer warranties cover much more than just what type of carpet cleaning method you should use, they include more exclusions, as well as procedures to remove stains that don’t damage your carpet as well as claim information and other helpful information. We provided links to the major manufacturers covered in this article, we encourage you to visit your manufacturers website or your dig up the brochure which came with your carpet, doing so could save you a significant amount of money down the road.